Frequently Asked Questions

How do I rent?

Be at least 21 years of age and have a valid United States driver's license. 
If you do not have full coverage insurance, we are partnered with an outside company that offers their own insurance protection packages; there will be additional fees and higher rage requirements, contact us for more information. 

Do I need insurance to rent from Shirley Luxury?

You are required to have full coverage insurance to rent directly through us at no additional cost. All we need is an insurance card to verify and we can get you approved to rent one of our amazing cars in no time. It's really that easy. 
If you don't have full coverage insurance, we will explore another option with a 3rd party insurance company that has higher age requirements and additional fees.

Is there an age requirement?

You must be at least 21 years old to rent from Shirley Luxury.

What's the security deposit?

Security deposits are fully refundable once vehicle is returned with no incident and can range anywhere from $750 - $2,500.

Are there any credit checks?

No, we do not run any credit checks.

Do you accept cash?

Yes, cash is king and will save you from any processing fees you'd otherwise be paying using other payment methods.

Do you accept cryptocurrency?

As of right now, we only accept Bitcoin when paid with crypto. But yes, BTC is welcome and also does not require a 3% service charge.

Are there any extra fees?

Unlike other big-brand rental companies, we are fully transparent with our pricing and aren't going to surprise you with any over-the-top, unexpected fees. Each rental has a one-time preparation fee of $95 which covers documentation as well as ensures the vehicle receives a full detail and is sanitized & cleaned spotless upon your pickup. Other than that, Defined in N.C. Gen. Stat. § 105-187.1(a)(7) we must charge 8% sales tax to your total. There is also a 3% service charge to any credit card payments; this can be avoided by paying Cash, Apple Pay, Zelle or Bitcoin.

Can I add an additional driver?

You may add up to 1 driver free of charge to your rental agreement, any additional drivers will require a $25 fee. They must also meet the minimum age requirement and be able to provide everything requested from the primary driver as well (license & insurance).

Am I restricted to a certain amount of mileage?

Our rentals comes with a base rate of 100 miles per day included, however we do offer larger mileage packages at a discounted rate for those who intend to drive further distances.

How far can I travel?

You are restricted to driving no further than half of your included mileage to ensure you have enough mileage to make it back to our location. If you know you will be driving outside of the included mileage, please discuss this with us prior to your trip to receive special pricing on additional mileage. Do NOT under any circumstance travel outside of the country, the vehicle will be remotely disabled and your deposit will be fully retained with no refund.

Do you offer delivery?

Yes, rates vary based on location.
Charlotte Airport delivery is $100, this includes both pickup & dropoff. $60 one-way.

What are your hours of operation?

We are a 24/7 service. Land at the airport at 1:30 AM and leave at 6:00 AM? We've got you covered!


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